Digital Product Policy

At Emmy MacDonald Ltd, T/A Emmy MacDonald Marketing, we offer a range of digital products such as templates, eBooks, and other downloadable content. This policy outlines the terms of use, delivery, and limitations regarding the purchase and usage of our digital products.

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1. Purchase and Access

• Immediate Access: Upon successful payment, you will receive immediate access to the purchased digital products. This may include a download link, an access code, or login credentials to an online platform, depending on the product.

• Email Confirmation: A confirmation email with access instructions will be sent to the email address provided during checkout. Please ensure that you provide a valid email address and check your spam or junk folders if you do not see the email immediately.

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2. Licensing and Usage

• Personal Use and Customisation: All digital products, including templates, are sold with a non-exclusive, non-transferable, single-user license. Templates may be customised and then published or distributed in their final form for personal or commercial use. However, you are not permitted to share or resell the templates in their original, uncustomised format as standalone products or as part of any template bundle.
  Example: You may customise a website template and use it for your business website or client projects, but you cannot redistribute or sell the original template to others as-is.

• Copyright: All digital products are protected by copyright laws. You may not reproduce, modify (except for customisation of templates), or create derivative works from the content without express written permission from Emmy MacDonald Ltd, except as allowed for customised final versions of templates.

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3. Returns and Refunds

• No Refunds: Due to the nature of digital products, all sales are final. Once a digital product has been purchased and delivered, it is non-refundable and cannot be returned or exchanged.

• Technical Issues: If you encounter any technical difficulties accessing or downloading your purchased product (e.g., broken links, file corruption), please contact us within 14 days of purchase at emmy@emmymacdonald.com, and we will assist you with re-downloading the product or issuing a replacement.

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4. Delivery of Digital Products

• Instant Downloads: Digital products are typically delivered instantly via download links. These links may have expiration periods, so please ensure that you download and save the product to your device promptly after purchase.

• Login Access: For digital products that require login access (such as online courses), you will be granted immediate or scheduled access to the platform. Any issues with logging in should be reported to us immediately for resolution.

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5. Updates and Revisions

• Product Updates: From time to time, we may update or revise our digital products to improve the content or functionality. If an update is released, you may be entitled to receive the updated version, depending on the terms of your purchase.

• Access Duration: For products that are hosted on an online platform (e.g., courses), access will be granted for a specified period as outlined in the product description. After this period, your access may expire unless otherwise stated or extended.

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6. System Requirements
Before purchasing a digital product, please ensure that your device meets the minimum system requirements specified in the product description (if applicable). We are not responsible for incompatibility issues arising from using an unsupported device, browser, or software.

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7. Intellectual Property
All digital products remain the intellectual property of Emmy MacDonald Ltd or the respective content creators. The purchase of a digital product does not grant any ownership rights, and unauthorised use of the content is prohibited.

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8. Unauthorised Distribution
You may not share, sell, or distribute digital products in any form. For templates, this specifically includes distributing or reselling them as templates. Templates may only be shared in final, customised versions as allowed by their intended use. Unauthorised distribution of our products will be pursued to the fullest extent of the law, and violators may face legal consequences, including the revocation of access to all digital products purchased from us.

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9. Contact Us
If you have any questions or concerns about this Digital Product Policy or experience any issues with your purchase, please contact us:

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Email: emmy@emmymacdonald.com

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By purchasing any digital product from our website, you agree to the terms and conditions outlined in this Digital Product Policy. We reserve the right to update this policy at any time, and changes will be reflected on this page.